Entries by Joy Sorensen Navarre

Your Student Loan Servicer (Website) Is Changing: PSLF Forgiveness Expect Delays

Because of this transition, there will be a delay processing PSLF applications and borrowers between May 1–July 1, 2024. Throughout this transition, borrowers will also not be able to access any of their PSLF records on either studentaid.gov or MOHELA’s website. FSA recommends that you “save screenshots and correspondence for your personal records…by April 30, 2024.”

The MOHELA Woes: Student Loan Servicer to Appear before Senate

Since we deal with MOHELA on a regular basis, none of this is really surprising to us. We’ve been right there with clients who’ve been on hold for hours, listening to their dreadful hold music, navigating obtuse phone trees, and explaining policy to service representatives that are either uninformed or intentionally misdirecting.

IDR Income Recertification Postponed Until Fall 2024

If you were among those notified that you needed to recertify your income, you don’t actually need to do anything. The Department of Education has extended the recertification deadline until November 1, 2024 and the earliest that borrowers should need to submit anything will be September 2024.

Abandon Ship: Navient Sending Borrowers to MOHELA

If you’re one of millions of borrowers with student loans owned by Navient, you’ll soon be getting a new servicer: MOHELA. Navient—which used to be one of the very largest loan servicers—continues to disinvest from its student loan business after transferring out all of its federal student loans just a couple of years ago.

Resolving to Live with Your Student Loans

This newest plan touts a lot of benefits, and should be a serious boon to most borrowers, who can look forward to things like waived interest over and above the monthly payment and a lower disposable income formula. High-income borrowers should continue to be wary, however, because SAVE has no cap just as its predecessor. 

The Student Loan Payment Cap vs. SAVE

This newest plan touts a lot of benefits, and should be a serious boon to most borrowers, who can look forward to things like waived interest over and above the monthly payment and a lower disposable income formula. High-income borrowers should continue to be wary, however, because SAVE has no cap just as its predecessor.